PHILEXPORT provides the necessary services to members and clients, foreign buyers as well as PHILEXPORT network cooperating agencies both in government and private sectors.

Consultancy services cover such areas as export and import procedures and regulations, documentation requirements, sources of financing and facilities available, and fiscal incentives. In cases where the client requires a more specialized form of assistance, PHILEXPORT refers the client to the appropriate agency such as consultants, shipping companies, consolidators, banks, law firms, etc.

PHILEXPORT utilizes the network of contacts it has established, which consists of government and non-government groups to carry out this task. This service entails an analysis of the problem, recommendation of action that should be taken, and referral to other agencies or parties. Where necessary, the Center monitors the action that has been taken and provides immediate feedback to the client.

  a)Export Trade Complaints Committee (ETCC) The ETCC is an inter-agency committee created to recommend specific actions on export trade complaints filed with any bureau or office of the Department of Trade and Industry (DTI) which are referredto the Export Marketing Bureau (EMB).

Composition:

• Director of the EMB as Chairman
• Members:

- Director of the DTI Office of Legal Affairs

- PHILEXPORT

- Credit Information Bureau, Inc. (CIBI)

Commitee Action: Watchlist of Philippine exporters, manufacturers, suppliers and foreign buyers.

*Click here for the full list of the DTI Watchlisted companies.

   b) ASEAN Solutions for Investments, Services and Trade (ASSIST)       It is an internet-based facility for receiving, processing and responding to complaints submitted by ASEAN enterprises on operational problems related to the implementation of ASEAN agreements.

Through this service, PHILEXPORT provides members with information on prospective buyers and responses to inquiries of exporters for names and addresses of suppliers of raw materials and intermediate goods needed for production are also attended to.